Items that are personalized cannot be returned unless I have made a mistake on my part. Please be sure to let me have all pertinent information needed to complete your order. So please be sure on sizing and spelling.
If you are unsatisfied for any reason, please contact me within 1-2 days of receipt to discuss any issues. I would appreciate if you give me a chance to fix any problems before giving me a bad feedback. I strive to provide excellent customers service, and I hope we can communicate clear so there are no misunderstandings.
If by any chance your package got lost by the postal service, you will need to contact them with the tracking number on your receipt.
I ship all packages with delivery confirmation through USPS. If you want to add insurance to your package, please contact me and I will make a custom listing for you.
Please allow at least 10-15 days for your item to be made during normal business days M-F. This does not include the shipping time. Usually, is from 3-7 days. However, I have no control on the postal system or how fast they can deliver it to you. Please note your items are coming from the Katy, Texas area when asking how long an item takes to ship.
During the holidays the turnaround may become longer. If there is bad weather, I am sure packages will be delayed. Please ask us about our turnarounds if it is a concern. Please plan ahead. I strive to get my products out to you quickly, but like I mentioned earlier, I have no control of how the USPS works.
Work on your item will begin when payment is received or has cleared through paypal.
I accept Paypal & Credit cards!